Customer FAQ

FAQ

To connect, transfer or disconnect an account, bill inquiries, credit, collection and non-emergency power outages, call Customer Care at 542-2313 ext 1111, 1112, 1113 Monday – Friday from 7:45 a.m.- 3:00 p.m. For other inquiries, visit the Contact Us page. For emergencies, please call 544-3100.
NV GEBE will disconnect your water or electricity shortly after the due date. Please ensure that your telephone and e-mail is up to date so we can contact you if necessary.
NV GEBE offers a selection of payment options for you to choose from, including online payments and automatic transfers through the local banks or our check drop box in Philipsburg. You may also pay your bill in person in Philipsburg or Simpson Bay. Learn more about these choices under Payment Options.
Your bill is calculated by multiplying your energy consumption by the kWh price in your tariff group. The tariff groups are determined by the type of installation (domestic or commercial). Learn more about reading your bill.
Fuel oil (diesel) is used to generate electricity in Sint Maarten. The cost of fuel oil greatly outweighs the cost of other things necessary to provide our customers with electricity. Some of this cost is recovered in the basic electricity rate structure, while customers pay the remainder as a Fuel Clause. The Fuel Clause allows both increases and decreases in fuel costs to be passed on to customers automatically. Read More.
"kWh" or kilowatt-hour is the standard measurement for electricity consumption. For example, a single 100-watt bulb will use up 1 kWh after 10 hours. At a kWh rate of NAf 0.53 (including current fuel clause), the cost to light that 100-watt bulb for 10 hours would be NAf 0.53. Learn how to reduce your electricity consumption in our Environment section and Save Some Green.
Your current month’s kWh usage is calculated by subtracting the previous month’s meter read from this month’s meter read. The difference is your usage.
Simple adjustments to your usage patterns and the installation of energy-efficiency devices can reduce your electricity and water consumption and lower your bill. Visit our Environment section to learn how to Save Some Green.
Send a letter stating your name and contract account number with the date of disconnection and attach a copy of your picture identification (passport or I. D. card) or contact a NV GEBE representative at 542-2213 ext. 1111, 1112, 1113 Monday – Friday from 7:45 a.m.- 3:00 p.m.
Your meter is like a car odometer in that the dial on the right has to make a full revolution before the next dial moves. Each dial is numbered 0 – 9. These are the numbers you use to determine your reading. Whichever number the arrow on the dial is pointing at is the number you write down (read dials left to right). If the arrow is between numbers write down the lower of the two numbers. For more details and a diagram, go to our Read Your Meter page.
Your current bill lists the date that your meter was read for your most recent billing cycle. Your next meter reading will take place approximately 30 days later taking weekends and holidays into account.


Rate this page

All contents © 2018 N.V. GEBE. All rights reserved.