Emergency situations can happen at any given time of the day which  could cause you not to have water or light  and even sometimes both. This is why G.E.B.E. has a round-the-clock service to ensure that electricity and water supply are restored to you as soon as possible.

Sudden Power Outage at Home

• If you experience power outage at home, check first to ensure that it does not affect the neighborhood in general. If your neighbors have power, then check for blown internal fuses or tripped breakers. If this is not the case, then call G.E.B.E. Emergency service and notify them of your problem.

• Do not open a G.E.B.E. fuse box or meter box yourself. Apart from the potential danger it poses, it is against the law.

• If you cannot determine the source of the outage, call 542-2213 during office hours or 544-3100 (24 hours). Give the G.E.B.E. dispatcher your name, complete address and telephone number and explain the nature of the problem you are experiencing to him.

• Turn off all electric appliances and electronic equipment,, leaving only a single light or radio on to know when power has been restored.

• Keep refrigerators and freezers closed to lessen the chance of food spoiling during a power outage.

• Do not go near damaged meters, downed power lines or any damage to electric service. Let the professionals at G.E.B.E. handle it.

•  Keep children away from playing around power lines, electrical sockets and exposed electrical wiring.

• Be extremely careful when digging a sewer line. If you do not see any power lines around, these could be buried underground. Call G.E.B.E. for advise or a site plan of where cables may be buried.

• Confirm that you have paid up your electricity bills.

• Pay attention to the media for any notices of load-shedding. This is however, rather infrequent.

No Water Supply.

•  Check your water meter to ensure that it has not been locked.