Moving locally? GEBE will help you to close your current connection and open a new connection at your new location.
Moving off-island? GEBE will help you to permanently close your connection.
To close your current account:
Please contact GEBE’s Customer Service Department with the following:
- Contract Account Number
- Disconnection Date
- A copy of your ID
A minimum of two (2) working days prior written notification is required. Provided adequate notice is given, GEBE will read the meter on the date you vacate. At that time, the service will be disconnected.
Once the meter has been read, the Customer will not be charged for any further electricity consumption at the vacated premises. The Customer will be billed for the consumption up to the time the service was terminated. Upon such payment, the deposit held by GEBE for the account will then be refunded. You may pay only the difference between the deposit and the amount outstanding. If the deposit amount is greater than the outstanding amount, GEBE will refund the difference.
To open a new account:
Before another account may be opened for a new location, the Customer’s old account must be settled in full including payment for the consumption up to the time of termination.
You will need to apply for a New Residential Connection (for domestic purposes) or New Non-Residential Connection.
We are here should you need more information or inquiries. Visit our Frequently Asked Questions section or contact our Customer Service Department.